As you may know, Treasure Island just moved off DHD to NATS. I had a sizeable number of rebills every month that had been incredibly consistent every month since late last year. With the migration to NATS they all disappeared. All I’m seeing now are rebills on the new sales (that went through NATS).
Can other folks check their stats and let me know what you see on rebills for TIM? It could just be me - I was doing a little early testing for them, but I suspect the problem is affecting other affiliates as well.
The problem would have started in the end of July. So January through June should be clean months. You should see a bit of a dip in July (my July rebills were 54% of my June rebills) and then it drops off the cliff in August (my August rebills were 19% of my June rebills, my total revenue for TIM in August was just 26% of what it was in June).
I have contacted TIM, they say they have a ticket in with TMM, but there doesn’t seem to be any urgency on anyone’s part to get to the bottom of the issue. If it is affecting other affiliates, maybe the issue will be escalated and dealt with more quickly.
are you 100% sure that your old rebills aren’t being paid by DHD? The proper way to move to NATS is to let the old rebills stay on the old system and then new sales and their rebills will get paid on NATS.
I have been wanting to sign up for their program for awhile now but was stuck waiting during their transition to NATS. I finally get signed up last month and here is what I see.
I’m under the impression their RevShare pays 50%?
If my math servers me correctly .67 cents of $1.95 trial is only 35% not 50%?
Last month I received $12.17 from a $24.95 signup. That’s close enough to 50% to me… I’m guessing processing fees make up the difference but how do they get .67 on a $1.95 sign up that isn’t even close to 50%?
[QUOTE=rawTOP;120904]
I have contacted TIM, they say they have a ticket in with TMM, but there doesn’t seem to be any urgency on anyone’s part to get to the bottom of the issue. If it is affecting other affiliates, maybe the issue will be escalated and dealt with more quickly.[/QUOTE]
I only started to promote them under the new program and NATS and as you say rebills seems to work there but no idea about old system.
But as you say they really have no sense of urgency and don’t seem to care about affiliates which is odd considering they invested in setting up affiliate program. I first signed up with them only to find out after 2 weeks that no sales were credit to my account. I had no direct reply from them, other than kindly through Brad that there was a fault. They never apologized for the lost sales or even contacted me, despite me emailing them several times including to the rep who were asking me to send traffic to them.
It’s mirroring what happened years ago to me on their old program. The owner seems to have no regard for affiliates, he only wants traffic but have no real intention or will to pay for it. So I’d watch them carefully.
I am promoting them though, it’s very good content and the sites look great. Ratios are good so far at 1:110, but earnings per sale is currently only around $7/sale.
[QUOTE=mountequinox;120909]I have been wanting to sign up for their program for awhile now but was stuck waiting during their transition to NATS. I finally get signed up last month and here is what I see.
I’m under the impression their RevShare pays 50%?
If my math servers me correctly .67 cents of $1.95 trial is only 35% not 50%?
Last month I received $12.17 from a $24.95 signup. That’s close enough to 50% to me… I’m guessing processing fees make up the difference but how do they get .67 on a $1.95 sign up that isn’t even close to 50%?
Sincerely,
Kevin.[/QUOTE]
If the processing fee is 61 cents on every sale, then the maths works perfectly for 50% commission
eg $0.67 + $0.67 + $0.61 fee = $1.95
and $12.17 + $12.17 + $0.61 fee = $24.95
It’s more complicated than that. For some reason they see themselves as a tech company and want to do all the web stuff in-house. Personally I think that’s foolish. I’m guessing they don’t want to split the revenue with someone who runs their sites. So over and over they keep bring on tech staffs and then firing them they mess things up. It’s not that they don’t care, I think it’s more like they don’t get it. Actually, the General Manager (Matt Mason) does get it. He oversaw the migration to DHD and it went much more smoothly.
What I really wish they’d do is get over their “I want to do it in house” and and hand the sites off to someone like Damian (@ PPV) - they’ve already got a good relationship with him and they trust him, and he’s great at building sites that convert. Just hand the tech off to someone like him and have it done right.
Same experience - no compensation for lost sales when NATS was screwed up right after the transition. In fact it was like a blank expression - “sales? what sales?”
This is actually the 3rd affiliate program for them. I’ve been part of all three. The owner is Paul Morris, he (wisely) isn’t involved in any of this.
The key with TIM is getting a sale from one of their die hard fans. The rebills can be substantial, which is why I’m complaining so much right now - it’s my rebills that are affected. rawTOP fans tend to also be TIM fans - I’ve got a lot of good rebills that should provide solid revenue month after month.
rawTOP, I have just taken a look at my DHD Media statistics and I have found that my rebills stopped appearing in DHD Media on July 16, 2012. Rebills are showing up in NATS, but only from sales made through NATS and not through DHD Media. I hadn’t noticed this until you pointed it out and it seems that this is definitely a problem, so I hope this problem is resolved swiftly. I assumed that the old rebills would have been handled by DHD Media, but this does not seem to be the case according to the reports. I have just returned home from Sydney today and I will be offline again shortly due to other work commitments, but I’ll keep an eye on this thread and provide more information if needed when I’m back online again.
[QUOTE=rawTOP;120919]It’s more complicated than that. For some reason they see themselves as a tech company and want to do all the web stuff in-house. Personally I think that’s foolish. I’m guessing they don’t want to split the revenue with someone who runs their sites. So over and over they keep bring on tech staffs and then firing them they mess things up. It’s not that they don’t care, I think it’s more like they don’t get it. Actually, the General Manager (Matt Mason) does get it. He oversaw the migration to DHD and it went much more smoothly.
What I really wish they’d do is get over their “I want to do it in house” and and hand the sites off to someone like Damian (@ PPV) - they’ve already got a good relationship with him and they trust him, and he’s great at building sites that convert. Just hand the tech off to someone like him and have it done right.
[/QUOTE]
When you do this you also turn over your customers to the third party. All the billing goes thru the third party and the customer now become theirs, not yours. What happens when you have a falling out, or find out they are shaving? What happens to your re-bill income when you split up? What happens if they decide to dump you?
I think there are quite a few studios that are going to get a slap in the face when their “partners” decide they are not profitable enough and decide to move on. When that happens they are up the river without a paddle… literally. Having out-sourced everything but production to a third party they have no way to survive on their own. Unless they get another partner they are dead in the water.
That being said, there are still plenty of opportunities to outsource some aspects of site development without losing control of your customer.
Lord knows I’m not one to defend TIM. In this case it might make for a better long term strategy to control their own destiny…however hard and frustrating that may be. Trust me, I know how it feels!
[QUOTE=huey;120916]If the processing fee is 61 cents on every sale, then the maths works perfectly for 50% commission
eg $0.67 + $0.67 + $0.61 fee = $1.95
and $12.17 + $12.17 + $0.61 fee = $24.95[/QUOTE]
Ahh, that makes total sense… Thanks Huey!! I was thinking more along the lines of a processing fee working on a percentage of each sale type algorithm rather than a fixed rate as your suggesting. It makes sense now…
I hear you, but TIM is one of the most powerful and profitable production companies in porn right now. They’re in a completely different negotiating position from someone like Collin O’Neal (just to pick a name of someone who’s site has bounced around a bit over the years). They could have their partner processing using TIM merchant accounts so TIM stays in control, etc. It’s all negotiable.
Just to give an update on this… TIM’s been working with TMM and their credit card processors and if you look in NATS you’ll see a bunch of no money sales credited to your account on the 19th and 20th of this month. That seems to be them crediting old members to the affiliate accounts. After that point rebills appear more typical (closer to what’s expected).
However, what still hasn’t been resolved is the two months of rebills that affiliates lost. I’m still pushing them on that since in my case the number is fairly large.
